I ordered a pair of Crocs and paid 150% more on shipping than I usually do for any item bought in the UK. Then I got a call from UPS, asking for an extreme amount for customs clearance (as the UK is no longer a part of Europe), which I refused to pay (it's within my rights). Obviously, I has assumed that the extreme shipping charges included customs pre-clearance. I was wrong. Now UPS is trying to contact them to get a returns' fee sorted, and OFFICE are not replying to them. Hence, i got no shoes, no refund and a passive aggressive email from them that didn't help at all. Awful. AVOID. Shame, cause I like their shoes.