I would avoid using the on-line store, terrible service. I placed and order for my daughters birthday, they then sent the wrong size. I rang them and was told I had to return at my own cost, but they would refund later if I called them!!? Waiting another week, this time the wrong size and completely wrong shoe turns up. I call them again, this time on the website it states the stock was low, so I asked them to hold the correct size for me. Apparently they can’t do that, even after they've sent me the wrong shoes twice! A week later I get an email stating the order as been cancelled due to being out of stock!! Over one month now and I have neither my shoes or money back, disgraceful.