Went into store & my size /colour not available there. Boots sourced by staff at till on their system. I paid & was told boots would arrive at home 3-5 days time. 8 days later after no boots arriving I contact Office only to be told "on-line shopping products not live & my boots can no longer be sourced" I pointed out I was not an on-line shopper, but was met with the same robotic response from staff. Not only did Office fail to provide me with the goods I paid for, they also failed to communicate with me for 8 days. Terrible service. If I could have awarded no stars I would have done.