DO NOT USE AT ANY COST. THIS IS THE MOST DREADFUL COMPANY I HAVE EVER DEALT WITH. DISGUSTING CUSTOMER SERVICE AND A COMPLETE DISREGARD FOR CONSUMER RIGHTS. I ordered a rocking chair which was not suitable and attempted to return it. The entire process took over 2 months due to their incompetence. They then deducted £33 from my refund. I was aware that there was a cost to return the item - £16.50 as stated on their website but according to them, as it was returned in two boxes (they sent it in 2 boxes) it was deducted twice. Their own website states £16.50 per item, not per box. I have never had to deal with a company with such awful customer service before and I will never ever use them again. I hope everyone else reads the awful reviews on this company before placing an order.