I trusted this company because I had shopped with them before. NEVER AGAIN!! I had pre-ordered a SkipHop activity center in mid October, [Order No. 2176148] when the delivery date arrived a month later they told me they wouldn't be able to deliver the item as they did not have stock. Then they provided the option to issue a refund, which I requested over a month ago. Every week they kept sending me automatic emails saying they were still working on the refund of 114 GBP. It has been almost a month and I STILL HAVE NOT RECEIVED MY REFUND! Then today, they send me another automatic email, again letting me know that they won't be able to deliver and that I have the option to request a refund. I had ordered other stuff previously from this website but given their mismanagement with this order, I dont intend to use them ever again. I will also let all of my NCT mom friends know never to bother using this website! I JUST WANT MY MONEY BACK!