Awful experience buying a nursery set and a mattress. Money was pending being taken from my account due to be sent to.them. No confirmation email was ever received. I got in touch immediately after and was advised they had no order. I then called my bank and was advised the money was indeed on the way to them so there had to have been an order. I advised the bank that PLO were saying there was no order. The bank then provided me with an authorisation code to enable them to find the order. I emailed PLO this information and was again told there was no order. I called the bank again and they confirmed again there was money pending to them for the amount of the order. Emailed PLO again they asked for all the Information again I had previously sent. The authorisation code and the screen shot of the pending transaction to.them. they were asking for proof despite being given the authorisation code given by my bank. That was the Wednesday and Thursday. I then asked for a complaints procedure and was given and email address so i sent a complaint in 're customer service and services received. Have heard nothing 're my complaint. Again still no confirmation of order. On the Monday I receive a random text message from DHL to say something is being delivered I get in touch again with PLO to ask if this is furniture. Hear nothing. Furniture appears with no mattress. Again no confirmation. I get in touch again to state all of this and am sent an invoice for my purchase. Again comments 're complaint and making a formal complaint are ignored and yet to hear back 're complaint. I leave a review on trust pilot and they reply to that before me with utter nonsense about tracking numbers which haven't been received again ignoring the complant. I then receive am email from them telling to ensure I've checked my junk folder as they've sent confirmation twice. Patronising. Clearly I've been checking my junk folder for nearly a week. They also advise mattress is being delivered today. All in all a horrible experiencen which has caused undue stress which is not healthy when pregnant and they have destroyed what should be exciting and indeed straight forward buying things for a new baby. Have never experienced anything like it. Would not recommend to anyone and would suggest you avoid at all costs. Have never dealt with such an unprofessional behaviour.