Very disappointed with the slow response and customer service!! The bed cot arrived in a very weak packaged and loosely sealed box with numerous big holes all over it!! The box looked like it had been thrown about. No foam or bubble wrap inside the box to keep the bed cot safe which you would have expected when purchasing something so delicate. Upon opening the box I noticed the nuts and screws that came with the bed cot had come out of its small box and were rolling around all over the place. After counting the nuts and screws I found that there were 3 nuts missing and without these I was unable to complete fitting the bed cot together. These had obviously fallen out of the holes or had slipped out of the side of the weakly taped box. I messaged preciouslittleone letting them know of the condition of the box and asked for more nuts to be sent out so I could complete fitting the bed cot together. They advised me that they would contact the manufacture and request these. After waiting 5 days and hearing nothing back I messaged them again for an update and then again after that 3 days later as once again I had heard nothing productive back. On every occasion there reply was that they were still waiting to hear back from the manufacturer. So after a week and a half they apparently still hadn’t heard back from the manufacturer!! And just for some barrel nuts!! I have given up waiting around and have to now buy the barrel nuts myself so I can finish putting the bed cot together otherwise the baby will have nowhere to sleep!! Poor customer service!!