Avoid at All Costs – Do not believe 30-day Money back Guarantee. My partner ordered a 2-seater Marie Antionette swing that was delivered at the beginning of July. We didn’t realise the swing was damaged until it was taken of the pallet. The truck driver actually asked me to help him unload the swing from his truck as he was afraid that it would topple over due to the way it was packaged. The seat was damaged in 2 places due to the way it was placed on the pallet. Three of the 8 holes on the back beam did not aligned with the pre-drilled holes. The overhead beam from which the swing hangs from, had a split in it. My partner informed primrose the very same day and emailed pictures of the damaged parts. The emailed was acknowledged fairly quickly and they said that they would get to us. Despite a number of emails to primrose. We are now in mid-September and not any further forward, since our original contact. We have not received our money back as they promised on their website nor has the item been picked up as they advised. There is a deafening silence from Primrose. I would not buy from them again and I advise that other do not either. Their customer service and money back guarantee is non-existent.