Ordered 6 mock orange shrubs which were advertised as ‘bare root 2ft tall plants’ - what I received were 6 tiny little twigs in small square pots which measure no more than 20 centimetres from the base of the pot! Contacted Customer Services via email, as it is impossible to get through on the phone - was offered a £10 discount on the total value of the order which I felt was insufficient seeing as the plants are not what I ordered, and 3/4 smaller than they should be. Customer Service has been extremely poor with long delays in between correspondence. I was told I could return the plants via courier, but due to the delays in contact I had to unpack the plants. I am really disappointed in you Primrose, as I have never had any issues before and have always been impressed with your communication and products.