I wish I had read these reviews before ordering! (However please read added review at ending!). I received my order (unlike many others), but the tree was virtually dead! I called (on line 1 for sales, line 2 is permanently closed!) on the day of delivery, and was told yo email with photos. I duly did this and a ticket was raised which says "being processed". One week later, I have heard nothing. I have added a further message to the ticket with no effect. I phone the sales line today, where the employee told me they had no access to information and could not help me in any way, but all returns were being dealt with and to use the website. The website does not recognise my original customer number and I now suspect that I will not see £58 again!! I have to give credit where it is due. I was contacted by Primrose shortly after leaving this review (probably because of it!) and they have given me a full refund with no expectation to send the damaged plant back. The money was returned swiftly, and it's just a shame I had to go through this process to make it happen!