Ordered a water feature, last year. Had to buy extra lead as it was not as described. 10 days ago the pump malfunctioned. I contacted them as it was under warranty ( joke).Despite numerous Live Chats I am no further forward. Apparently some staff are working from home so “cannot contact the appropriate department “. I sent a photo of the pump with all the relevant numbers on it . Made no difference. I rang them seven days later, after waiting 35 minutes on the phone I was promised a call back that day. It didn’t happen. This company has no concept of customer service, no empathy. The only thing they do well is take your money. Pity there isn’t a section for 0 stars.