Ordered an electric heater 19/04/21, it arrived damaged on 19/06/21 so they promptly arranged a courier to pick up the first one and deliver a replacement but the courier accidently picked up our parcels that were delivered to us that day from another company as well as the damaged heater on 26/06/21. This was an honest mistake by the courier, the product ended up being sent back to the warehouse at Primrose - this parcel is worth £500+ and I am still no further forward with receiving my parcel back - customer service all tell me someone will call me back that day and not once has anyone done so and nobody seems to know where my parcel is within their company - frustrated isn't the word!!! The second heater also arrived damaged.... Trying this route now so someone will maybe call me back or better still find my parcel!