If I could give 0 stars i would. Spent c.£200, due to be delivered within 2 weeks, 4 weeks later nothing had arrived, I called them several times & they didnt answer once. Sent a message on their website, no response. Emailed them, no response. Emailed again & told them it’s been too long - so asked them to cancel my order & refund me in full, no response. Two further weeks passed & some battered, mostly dead bits of plants were dropped on my doorstep in a battered box. I contacted them again, reiterated it was too late & asked them to collect the half dead plants, and again stated to not send anything else as it has been 8 weeks since I placed my order, yet again no response. Messaged again on their website - no response, called them several more times - no answer. Over the following 4 weeks (12 weeks after my original order & over 8 weeks after I requested in writing to cancel the order & get my money back) several half dead & totally dead plants were dumped on our doorstep - neither Charlie Dimmick not a magician could bring these twigs back to life. Months on I’ve still had no response (aside from automated messages stating they will get back to me) not one response from a human, no apology, no call, not even a line in an email & still have not received my refund or the vast majority of plants I ordered, whether dead or remotely alive. Absolute cowboys - utter rip off, keep your money & save yourself the hassle of dealing with a so-called business with zero integrity or customer service. No refund, no product, no customer service or response
4 months ago
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Primrose has a 1.28 average rating from 565 reviews
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