May 12th update. My hanging chair arrived, clearly a used one that had been returned, badly repackaged with loose parcel tape. Frame had two deep scratches on it, one of which was rusting.. So spoke again with Ma*** in Customer Services. She acknowledged receipt of the supporting photos I sent and promised a call back from her or D**n (the Supv) by 4pm. No call. Rang just after 4pm and ended up 45 minutes trying to get a full refund arranged. After being put on hold again, I was cut off. Rang back at 4.45pm. Got thru at 5.05pm to 'A**a.' I almost begged for help. She put me on hold....then I got cut off. In fairness she rang me straight back. Then put me on hold again, then I got cut off again.....this time no call back. FFS. I have spent over 500 quid and feel utterly ripped off and treated with total disdain. My advice ? Avoid using Primrose unless you want endless hassle, poor quality product, and zero level of satisfaction....oh yes, and you fancy being £500 out of pocket with seemingly little chance of anyone being decent enough to talk to you to resolve your problem. Appalling...!