Having previously bought from here we had an expectation on what to expect when we ordered the same plants again. I was shocked and disappointed with what was delivered on the next order. Worse still is the customer service ... or lack of it. It is impossible to get through by phone. It took 3 hour of being on hold ( and then cut off ) to eventually get through. Collection \ return of the plants was eventually arranged. After 2 missed collections they were eventually collected. So now we have no plants and no refund of the almost £ 300 due. I have sent at least 4 emails chasing the refund and no response. Tried to call by phone and you don't even get the opportunity to wait indefinitely on hold because now they just cut you off saying 'no one available ' Dreadful service from the start.