Absolutely appalling service. Ordered & charged for next day delivery. 16 days after order I received a package - contained only part of my order - unfortunately missing the major & most expensive component (£140's worth missing). Package part undone. Bizarrely I received someone else's order in addition to my part order - bit of their order is missing. If you-re missing a whole load of canopy hooks & cleats somewhere in Aylesbury, then I'm your gal. Perhaps you have my 3m stainless steel pole with eyebolts? Held 22 mins on phone, emailed, held another 20 mins. on phone today. Wondering if Primrose is a bit like the Marie Celeste - just about floating, but clearly totally unmanned. Really fed up & disappointed - & going on reviews, I'm not the only one! My advice? Order from someone else. Peeved I even had to give one star.