I ordered plants on 30 March and was told up to 10 day delivery time. The money went out of my account on 31 March. 10 days later, no plants but a generic email to all customers saying delivery could be up to 2 weeks late. 2 weeks later - nothing. I contacted customer services several times to find out what was going on. On 4 May I asked for my complaint to be escalated. Within in an hour I received another generic/non-personalised email telling me that my order was cancelled and I would hear about a refund within 8 working days. One of my items did actually arrive, but was sent to the wrong address (the address on the invoice was correct but the address on the label was incorrect). It is now 9 working days later and despite contacting the company again, I have not received any indication that my refund is being processed. They have had my money since 31 March. These are difficult times, but some transparency is needed. If they can't fulfil orders, they shouldn't be taking them. All other on-line gardening suppliers are limiting the number of orders they take so they can still provide good customer service. Not Primrose - they are just plain greedy. Use another company, don't use Primrose