We ordered an awning on the 22 April, after the order confirmation, we never heard anything from them. There is no way to contact them by telephone. We used the web form and we emailed them direct and did not receive an answer to either, They have almost a £1000 from us (lucky we paid by credit card) but no awning to show for it. A terrible service and very upsetting especially when there is enough other stuff to worry about. Stay away from them !!!! Whilst this company seems unable to respond to customer queries or deliver ordered goods, they seem to react to bad reviews quickly. But no surprise, still not answer on our order. Go figure ;-(