Ordered 2 trees back on 6th April, turned up on 19th May in 2 separate deliveries. Were quite dry on arrival as according to tracking info they were 5 days in transit and had lead branch lopped off in order to fit into box!!! I had tried to cancel 3 weeks ago, as didn't particularly want to plant trees in the summer, however my emails have been ignored. I take issue with poor customer service and in particular, the misleading and inaccurate information regarding delivery delays. I would have preferred an honest estimate of when trees would arrive, instead of the impression that I now have of Primrose. Another greedy company that accepts orders that it cannot possibly fulfill. Will avoid in future.