Absolutely terrible service. I too wish I had checked reviews prior to ordering. Placed my order on the 4th April. Sent four emails requesting clarification on delivery and got the same generic templates autoreply. They kept pushing back delivery til finally, out of the blue my quince tree arrived on Tuesday. It was supposed to be a 'nursery fresh quality tree'. It is actually a diseased stick. 5ft tree with 14 blight effected leaves. It would be safest to destroy it but I am waiting to see how long it takes for all the leaves to fall off as I contact my card company to demand a refund. DO NOT USE THIS COMPANY