Having given up on hopes of a plant delivery after more than two months, I've been trying to cancel the order and obtain a refund. However, the customer service is abysmal, partly because each email gets a new 'ticket' and no one ever actually responds. The matter is now with Trading Standards, as money has been taken from my account without their actually fulfilling the order. I suggest that others in a similar position visit www.citizensadvice.org.uk to log their experience
5 years ago
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