Do NOT place an order or give any money to this company unless you want to be sorely disappointed and have plenty of time on your hands to chase thin air! I’m cross that I have to award any stars - Primrose don’t even deserve that. On 4th May 2020 I placed on online order via the Primrose Website for just under £20 of plants - the plants were advertised as in stock and my money was immediately taken. Aside from an auto ‘order confirmation’ email, I was totally ignored for weeks despite many, many emails being sent to customer services. It is impossible to speak to Primose over the phone as they have closed their phone lines and the order tracking facility on their website doesn’t work either!! The reviews on Primrose’s website are equally as bad as on other sites (see also Feefo although Primrose appears to no longer be an ‘active Feefo customer’) and these reviews cite common themes over and over again. I never received my plants but from the reviews I’ve read, the customers that were “lucky” enough to actually have their order fulfilled were sent utter rubbish. I have tried to add this review to the Primrose site but that facility seems to have been removed?! Yesterday, after threatening to refer the matter to my Bank as a fraudulent transaction and the Ombudsman if I didn’t receive a full refund within 7 days, I finally received a response from Primrose....an apology for the poor level of service received but no explanation as to what had gone so catastrophically wrong! Thankfully I paid by PayPal and they have looked into my concerns and upheld my case. I had an email today from PayPal today to confirm my money will be credited back to my account. I regularly make online purchases, both before and during the lockdown, and I have to say that I have never experienced anything like I have with Primrose. Their constant failure to respond is both frustrating and quite frankly appalling. It is clear that Primrose are either unwilling or unable to respond to their customers’ reasonable enquires. As a business they appear to have failed to appreciate the uncomfortable truth that their customers deserve something more than they have provided, despite these difficult times. If you are chasing Primrose, good luck! If you are thinking of ordering with Promise I wish you even more luck!!