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Belinda Broadley
We've had nothing but trouble. We placed an order on 12th April for 2 (matching) sets of garden furniture. Our total was £2302.99 and was paid by MasterCard. Once ordered we received the email about 2-3 weeks delivery delays - completely understandable considering the situation, however we received nothing until 19.05.20. Had emailed a few times with no response and then we received a text from Panther the delivery company to book delivery, so we thought great. 19th May cam and Panther arrived with 1 set (2 chairs & small coffee table - £799.00) ONLY !!!! no other set ??? So several email went un-answered until 9 June when I received an email to say there was a problem with the system and the manufacturer had only sent 1 set did I still want the other one. Before answering I wanted to know when I would be getting the 2nd set - this took 3 emails and another week before getting an answer to say late July - Furious I demanded member of management phone me to discuss, but still waiting. Caroline whose is dealing with this contacted me ignoring the demand for a full refund from them and to collect the already delivery furniture and we would take our business elsewhere. I stated that I wanted a full refund before the goods are collected as I know people were having difficulties getting refunds. IGNORED. I was told they couldn't do that, so after another week of no answered emails and reporting this all to my credit card company I agreed to arrange for the collection of the received set on the condition that the refund for the set NOT RECEIVED be refunded immediately and the collected set to be refunded as soon as its collected and on the van. Collection was meant to be Monday passed, but the company they arrange refused to come as there is not packaging. Again I had to call Caroline at Primrose to explain what was going on as the company DX wouldn't !!!!! Still no refund for the original set has been received and I am not happy letting the received set go until refund is received. Re-arrange collection is meant to be today ??? but we'll see. During this whole process I have not had a proper apologise not been offered any. compensation for my troubles. Company is a complete JOKE. I have made 2 payments to me credit card for good I don't even have. AVOID AT ALL COSTS !!!!
5 years ago
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Primrose has a 1.3 average rating from 650 reviews
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