What an absolute joke of a company… What an absolute joke of a company avoid at all cost!!!! First of all the free trial isn't free at all you still get charged for it, so I signed up for the web development course shortly before been made redundant due to covid 19 so due to having no job I needed to focus on finding a new one so I was contacted by a so called learning advisor and explained my issues and concerns he agreed my account should be put on hold so I thought fair enough I also asked would I still be charged after my trial period ends (at this point I was going to resume after I got myself a new job) anyway cut to 30/01/2021 49.99 come out of my account and was shaw academy I thought it would have been a mistake so I got in contact first I phoned but no response from them then I emailed again no response so I opened a complaint I got a response straight away I asked for a refund and also my details to be deleted and account closed (some reason you can only cancel via phone call) long and short is that they refused to refund me as it was not in there policy and offered me 6months "free" membership so I obviously argued my case as I wasn't made aware of any such policy and the "free" membership was not free at all because shortly after they tryed to change my account £120 so I contacted them again and I'm still waiting for a reply and again they tryed to change my account a further 100 even tho I asked for my account to be deleted it isn't its got to the point where iv had to cancel my debit card and put a claim in to the bank If you do a search ull quickly see that this is a regular thing with Shaw academy stay well clear and don't let them fob you off with fake free membership and they also write fake positive reviews so they don't look as bad doesn't deserve one star. Shaw academy I'm still waiting for my money back!!!!!!