THE WORST. Their whole process was terrible from start to finish. I was excited about the free trial but apparently the way it is set up so you can only schedule a maximum of 2 classes per week. Which you can then keep rescheduling to enable it to watch it within the same week but you have to keep rescheduling it this way. They do this so you can run out your free trial and have to pay for the membership because you cannot realistically get through any courses within 4 weeks with only two lessons per week (they're only 30 minutes or so). Also they say you NEED to purchase the course materials. I thought that was fair since it was a free trial but then I come to find that the "course" materials, only included materials for module 1 rather than the WHOLE course. They were also completely useless materials and you have to purchase diplomas, shouldn't this be included in taking the course? lol Then when you go to cancel it leads you to a page that gives you like 3 different offers which you can continue clicking "confirm my cancellation" or "continue my cancellation" and the final page just says to call a specific number to cancel. What?!? A completely online company that offers "accessible learning" doesn't even let you cancel online?! Their hours are ridiculous and you cannot even leave a voicemail. You then send an email inquiry for cancellation and refund and they won't respond to these. Well actually, they responded to ONE cancellation email saying I had to call in during normal business hours to cancel. They replied to my email outside of normal business hours! Ha. I still have not been able to cancel and it has been a few days. After reading these reviews, I am not hopeful I will get it successfully cancelled. I might just have to either block the charge with my credit card company and cancel my credit card or keep bothering them with emails, chats, and calls until they FINALLY provide an acceptable level of customer service.