I wish I could give them a minus star review. This is my first negative review online and I intend to share as much details as I can afford. These people ripped me off £249.99 and they don't want to pay me back. I swear, I'll go to every website and interview I can find to tell the world how horrific these people are. I got a free trial from them on Instagram and decided to try it out. Within 12 hours of signing up, they started calling my number during work hours. I always ignored it until I finished my first week of Video Editing course. I completed the entire course and even left them a positive review here on TrustPilot. I truly apologise if anyone read that review and made a buying decision. I have taken it down now. The following week, I decided I'll invest in their course in order to see what I can learn in the following Modules of the course. Coincidentally, one of their agents called me while I was free and spoke me into investing. I told him I'll take the annual one ASAP because I can't wait to study the rest. The money, £199.99 was taken from me immediately and I was happy to invest in my education. 7 days passed and I still had no access to the following Modules of my course. At this point, I had sent them 2 emails and no one had gotten back to me. Unfortunately, that was when my common sense kicked in and I decided to read other people's reviews online. I was so shocked by the reviews I saw and felt like a total idiot for not looking here sooner. I decided to cut my losses and Get Out asap (get it? because I'm black. lol.) I tried to cancel my account, and these people offered me unrealistic deals such as lifetime membership for £24.99. I knew immediately that I had paid money to the wrong people. After declining all their offers, I finally reached the place to cancel my account and they told me to give them a call before I'll be able to. I gave them a call and nice lady called Nadia answered. She apologised in her most faked sincere voice and practically begged me to not cancel my account - saying she'll make sure I have access to my courses by the end of the day. Well, I'm an idiot and instead of demanding my refund and getting out like the hero in Get Out, I instead listened to the teaspoon in the cup and fell into darkness. It's been 5 days since then and I still don't have access to my account. In that time, I took a closer look at their website and found that they don't even have Modules 2,3 and 4 as promised. They made me invest money into a course that they promised they had, and it doesn't even exist. It's just a bunch of titles with no content under them. There's some that say "Change Course Title" which means, they've not even bothered editing those titles yet. I sent them yet another email demanding my refund, and I got a response from the worst customer service correspondent called Josiah. He ignored everything I said and sent this reply," " Josiah (Shaw Academy) Feb 20, 2021, 9:31 GMT Hi Menelek, Thank you for reaching out to us and for your patience! We are sorry to hear that you wish to terminate your account and receive a refund. Please Note - If a student purchases an E-cert or toolkit or any other optional course content from the members' area, by checkout page or any other method like promotional emails, refunds cannot be provided without just cause, as defined by incorrect content or pricing. The course material is not free. This is highlighted during the sign-up and in our terms and conditions located [here](https://www.shawacademy.com/terms/) in section 5.8. Unfortunately, this purchase is non-refundable. We understand that you wish to delete your account completely, but please be advised that we can no longer able to assist with any further queries once deleted. Please confirm if you would like to delete your account instantly so that we can initiate the process. If we do not receive a response from your side, we will process the deletion request within the next 5 business days without any refund. Thanks for your understanding! Shaw Academy Support Team. " I called them today, and they have an automated voice saying "Press any number to confirm your account cancellation". I'm going on a campaign against these people and I won't rest until they're brought to justice for their crimes against ordinary people who are just thirsty for knowledge. Such a shameful company.