One of the worst companies I've ever dealt with. Signed up for a free trial, and before the end of the trial requested multiple times to cancel my subscription so it would not renew. Still ended up being charged a renewal after the first month. Also, the fact you have to ring during limited office hours to cancel, even though all it does is connect you to an automated response is appalling. Almost impossible to get hold of due to limited customer service channels (no direct contact through phone or live chat) you're only able to request them to call you. Once speaking to a member of their 'retention team' they refused to refund their mistake. After telling them that numerous people have had the same issue with them, they belittled their user base saying that it was people making mistakes, insulting their former members. I was told I was 'angry' despite remaining calm, again basically being insulted by the operative. They have zero care for their customer base and just see each person as dollar signs. They make it difficult to contact them, and then when you do, the operative on the other line has zero genuine care for their issue. Note they have been found to manipulate review scores in the past as more evidence of their shady behaviour.