Refuse to cancel the membership and don't issue refund. PLEASE AVOID AT ALL COST. TERRIBLE SERVICE AND CURRICULUM. WON'T ISSUE REFUND EVEN IF YOU WISH TO CANCEL OR LET THE TRIAL EXTENDED BY ACCIDENT. I signed up for a trial and after one login, I didn't even bother to comeback because I find the cirriculum isn't helpful at all. It required you to sign up for a trial with a payment and didn't notify about the membership activation. I emailed their support and asked for a cancelation and refund because 1. I barely or never use the platform 2. It is not helpful for my personal need 3. I completely forgot about the membership until I saw the charge of 60USD on my bank statement. I've worked with other vendors about this issue in the past and have had no problem but Shaw Academy is a different story. They aren't in for education at all, they are in for your money. The cirriculum is not as good as any other free online course out there. They used examples of tv provider, mobile phone carrier, GYM membership (it basically tells me how low they are when you have to compare yourself with sketchy GYM membership....). After my explanation, a person named ROY decided to "offer solutions that greatly outweigh the cost of the refund requests: With the additional 06-months access". How does it outweight the cost if one never uses the platform? During the pandemic, I hope they show a sympathy as people are looking to learn new skills, but the company is the opposite. It offers no help, and take as much money as possible to what they call "students".