I understand that this is my individual situation but I would like to communicate it to anyone even considering signing up for Shaw Academy. I did a free trial that was the length of 4 weeks. I attempted to cancel my free trial before the end of my four weeks but discovered that the cancellation did not process and I was charged 70 dollars. I reached out to customer service requesting the official cancellation and requested a refund because I did not use the product one time besides to sign up initially. I was provided the cancellation but was told that I could not have a refund due to their terms and conditions and the free trial expiring. I have never received such service from any other company and never had an issue getting a refund following the end of a free trial, especially for a product I did not use. I would not recommend signing up for Shaw Academy. They state that the refund policy is in their terms and conditions but, in my opinion, a company that cares about their consumer would not take their money if the customer did not even use the product.