Shaw academy are scammers! I signed up for a free four week trial yesterday, saw as soon as I got onto the course landing page that it had class times which would not be suitable for me and so I cancelled immediately. The cancellation itself took around 10 times of saying I want to cancel and then offering me money off and me continuing to say I wanted to cancel. When my cancellation was finally through I received a text message saying they would give me a free course toolkit (usually £49) if I reactivated my free trial. I thought why not, I’ll give it a try. I clicked on the link in the message offering me the free toolkit, a page came up saying thank you for reactivating and then a pop up came onscreen saying ‘get your course toolkit’ so I clicked it to get my free toolkit as they had offered me, there were no additional clicks to confirm that I would be charged, this was a single click after they offered it to me free. My PayPal was instantly charged £49 I cancelled the free trial again and contacted PayPal and shaw academy trying to get my money back as they had offered it to me free and I had proof of that. Shaw academy then proceeded WITHOUT MY PERMISSION!!! To REACTIVATE MY ACCOUNT AND GIVE ME EXTRA WEEKS FREE TRIAL AND A COURSE CERTIFICATE!!!! Once again, they did that WITHOUT MY CONSENT!!! I cancelled the account AGAIN! And emailed them again. They said that they can see I didn’t mean to click on a chargeable link but that I had, so it was tough. I enclose a transcript of the email below Lincoln (Shaw Academy) Aug 19, 2020, 1:57 PM GMT+1 Hi Aimee, Thank you for reaching out again. I understand that you have no intention to purchase. The message also indicates that the toolkits will be enabled if the account is reactivated. The purchase was made before you have reactivated your account. Unfortunately, we are unable to process the refund. The issue remains that the terms and conditions were made readily available, you have clicked on the button to purchase and it clearly states that a purchase will go through with you clicking and following that process. We have made available the content for which the payment was made. During our last exchange, I had offered you 3-month extended membership access plus a Certificate of Completion and also 3 remaining module toolkit and 1 hard copy diploma free of charge. I have tried to come up with something further and the very best I can possibly do is to increase that to Certificate of Completion, All courses Toolkit plus two Hard Copy Diploma which will be activated within 24 hours. I have activated this for you in your account, so you now have your Certificate of Completion – so keep attending and get it, all additional toolkit for free and two hard copy diplomas. Shaw Academy Support Team Kind regards, Lincoln This company is a scam! I will be reporting them to trading standards and advise anyone else tricked by their underhand and ILLEGAL tactics. To shaw academy: I hope you read this. I will not rest until my money is returned to me. My name is Aimee Lewis, I have already contacted you on multiple tickets via email so you should have no trouble finding my account. You are scam artists not educators and I will make sure everyone knows it. I have lodged complaints via the better business bureau and e-commerce.gov. I have emailed as they have asked in their reply below but not received a response. This company is disgusting I still have not received a refund!