I signed up for a month's free trial and around two weeks ago I received a call informing me I was one of 300 people randomly selected for a free upgrade to a 12 month premium subscription trial. I double checked that the upgrade was indeed free and would not cost me anything since I did not want to pay for a premium membership and the individual from Shaw Academy confirmed this with me and asked if I was interested. I said yes and asked them to send me an email explaining everything. Later that day I logged into my account and saw I had been upgraded to the premium membership without having the offer explained to me in writing. I had some confusion with an invoice that indicated that I owed no money to Shaw Academy but my bank statement showed no charge so I forgot about it. Today I discovered that I have been charged £199.95 for an annual membership, despite my account status listing me as premium "in trial". Shaw Academy have taken nearly £200 from me based on an incredibly misleading informal conversation, without explaining the details of the offer in writing and despite me asking for written communication of the offer, and with my account still in trial mode. The subscription service is designed to be confusing. Invoices are unclear, billing information and history is a nightmare to find and it is impossible to reach them over the phone to talk about anything. They will call, email and text you incessantly throughout the day while you are working. Telling Shaw Academy you're not interested does not deter them from disturbing you while you're trying to get on with your day to day life in peace. The calls only stopped once the money was taken from my account for my "free upgrade". And the course content doesn't always work. I haven't been able to progress on my course because the videos don't play properly. None of the tests I've had are functional. They'll give you multiple choice quizzes that only progress once you've selected all of the answers, rather than just the correct one. The app doesn't work except for to send you frequent promotional notifications. They'll try to sneakily charge you for course materials. They send non stop emails trying to sell you diplomas and materials and subscriptions. I don't normally write reviews but this is an unethical, dishonest company that is sneakily and greedily making money from people who are trying to take positive steps to get them through an incredibly difficult time when everything is uncertain and we're all just trying to either improve our mental health with some new skills and hobbies or learn new things for the new normal, and the post-COVID working world. Shaw Academy is a dishonest, unethical organisation taking advantage of peoples' desire to better themselves.