Got charged import duty on a lens purchase despite being told it was duty and delivery paid (it clearly is not). Was told I would get a refund and mailed the information as requested. After 3 weeks, an hour on hold on the phone with no answer, and several emails, all ignored. Nothing. I am disappointed and let down. Would have been better to buy locally for sure as the saving in the end was not significant and there is clearly no support from this company.
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