I ordered a phantom 4 pro bundle, everything arrived however i received a phantom 4 not a phantom 4 pro. After several attempts at getting through and many many emails Maddie, very kindly assured me that she would help and arranged a returns note for me, she then asked if i wanted a refund or my original order, once they had received my return. Knowing that mistakes happen i decided to go with having the drone that i originally ordered. I sent back what i received, i knew when they received my return as it was tracked. Days went by with no communication, i sent many emails with no reply. Eventually i received an email from Maddie asking for me to call in regards to my drone. After 33 calls i finally managed to get through to Maddie and was told that i would not receive any refund and that she will not be sending me any drones!! Apparently the drone that they send was the correct drone and the one that i had sent back was not! really! well thats exactly the problem, i have paid for a drone that i did not receive, Maddie called me a lier and i con artist and then hung up. I called again and once again Maddie told me that she didn't know where i got the drone i returned but it was not what she sent. Basically i am now over £1000 down with nothing to show for it. I feel like i have been scammed and basically robbed. I am so angry and frustrated at the lack of customer service and have never experienced anything like this before!!! I phoned one more time and was advised to send in an email and request a call back from a manager. i have done this but to be honest, i don't expect i will get one. If by some miracle someone does call me and resolve this and i will update this.