I placed my order on the 18th June 2018 for a Canon lens which was around £20 cheaper than other websites. As there website says “there cover all import charges/taxes, it was worth waiting 6-10 days for delivery. On the 19th June I received an e-mail saying “ We tried calling you on the phone number you provided but were unable to reach you. To ensure your order ships in a timely manner please contact us”. After a few mins I eventually got transferred to a different dept and they checked my delivery address before trying to sell me filters for the lens I purchased. On the 28th June I e-mailed SLRHut as the tracking ref they give me still stated that my order was in the US. They replied the same day giving me a new tracking ref, and when I tried to locate my order it said it was at my local delivery depot, and is waiting on export/customs charges to be paid. At that time it didn’t say how much was to be paid so I e-mailed SLRHut back on the 29th June and they replied saying “I'm not sure why they are asking for taxes , must be a clerical error from my warehouse, we will investigate the issue to ensure that it doesn't happen again. In the meantime please pay whatever duties they ask for in order to receive your order. Please email us the receipt and we will refund you accordingly, as it is our policy to cover all customs and duties.” On the same day (29th) I received an invoice from Parcelforce for £22.20 for import/tax charges, and paid it straight away before e-mailing the invoice & proof of payment. SLRHut replied saying “Please allow 5-8 working days for the refund to process in the system”. I have sent several e-mails to SLRHut after the 5-8 working days, and to date (18th July 18) I’m still waiting for the refund of £22.20 to cover the import/tax charges which is the reason why I WOULD’NT recommend using this company ever again. I have since raised a dispute via Paypal who are investigating, as I have all the e-mails from SLRHut confirming that they will be refunding these charges.