The goods arrived, a DSLR bundle. The battery charger was clearly not new but scratched and not with what I think would have been the original UK adapter. The box of the actual camera was clearly not new and pretty messy. Other items seem to be OK. I needed the item for a birthday and ordered while in port overseas. Then came the 'we've tried to call you' message asking me to call them. I was not willing to call them when I was in the middle of the atlantic so waited till I got home. Then tried to call the number a number of times and got no answer. The items STILL hadn't been dispatched! I wrote some stiffly worded emails about how, due to their ridiculous policy of needing to speak with everyone before dispatch, there was little chance of the goods arriving in time for the birthday. I tried to cancel but - guess what - had to phone that same number for the cancellation to be processed. Eventually they did dispatch the goods and, to be fair, they arrived from USA by fed-ex within a few days. I would not use them again. I hadn't realised that they were dispatching from USA.