Customer service not very 'personal', somewhat abrupt. They advertised a promotion '...confirm your order (by phone) & get a 32GB as card...' it did not arrive with my goods! When I queried this the stated the didn't have stock; no additional information. I asked when do you expect to send the card to me: their response 'we'll be running another promotion shortly'; again no additional information (e.g. in the next week/in the next month)! This wouldn't be allowed in the UK. If the advertise that they provide something, they should comply with their ad. Mit impressed at all.