We have used Trailfinders for a number of years in arranging a variety of tailormade overseas holidays. Their professionalism and customer service are, in our opinion, second to none. Only twice have we encountered difficulties quickly resolved by Trailfinders in a highly satisfactory manner. The latest resolved problem was that we had booked an expensive airfare to New Zealand for December 2020. Cathay Pacific seemed reluctant to refund our airfare of over £7k. Trailfinders stepped in and, out of their own resources, repaid us in full. We do not normally engage in this type of review but we wished to express our gratitde to Trailfinders and hope to use them for many more years.