Ordered 2 jigsaws... one received the other has not been sent out although both were showing as in stock... I have been patient waiting but is neat a month on... no communication from Waterstones. I have sent 2 emails to them only to receive automated reply. Very poor service.. we are all experiencing difficulty with Covid19 but if so called reputable companies cannot Cope with demand then dont operate by taking peoples orders then not sending out... lockdown will be over by the time and if I ever receive the item. Will not use Waterstones again. My advice avoid.