Incompetence or deceitful? Either way, stay clear of West Marine. I ordered a Push Pole from West Marine for $243.79 which they promptly charged my PayPal as soon as it shipped. Given their price, the standard shipping fee of $9.99 was waived. However, the United States Post Office refused to deliver the package unless I agreed to pay $106.56. I did not agree and immediately replied to West Marines' confirmation of purchase email but never heard anything back. I filed a complaint with PayPal and haven't heard anything from PayPal either. Seven days have passed since I first contacted West Marine. I even sent them copy of the USPS form. Still nothing. Incompetence or deceitful? YOU HAVE BEEN WARNED.