I bought a dinghy from west marine 2 years ago. The PVC started melting away and I brought it up to a manager. He said he would start the replacement process and get back to me. A couple of months later I brought it up to a different store and they did get the process started. they emailed me back that they prorated my return and I would get back less than half of what i paid for it after it failed after 2 years in a 5 year warranty. Nobody at west marine corporate wants to hear complaints so there is not a place to complain to or write a review. bad warranty, bad policies, bad customer experience.