Hardly know where to start with W&H. I don't have the time or energy to list all the problems I've had with them so I'll try to keep it brief lol Firstly, we've had a broken sofa for months. Having taken their advice and had it independently checked, it was agreed that the error lay with W&H and the horrendous workmanship in making the sofa. I've asked time and time again when they will deliver our new sofa and collect the broken old one, but to this day I can't get a straight answer from them. I feel for their CS team, especially Jamie, as I know I'm not the only person complaining, but truth is, W&H are hands down the worst company I've dealt with. As well as waiting on a new sofa to replace the broken one we've had to put up with for months on end, we're now told we won't have it before Christmas, when originally we were told pre-Christmas should be fine. Not good news when we're supposed to be hosting family! Now our Christmas plans are completely up in the air. I'm now chasing compensation for having to put up with a broken product for months. Seems they can't answer this query either! For anyone who's interested, the MD and founder is a lady called Sarah Massouh, I suggest trying to contact her as ultimately that's where the responsibility lies. Lastly, I urge anyone doing their due diligence when shopping around for a new sofa, AVOID Willow and Hall! The negative reviews all ring true with our experience and I could not recommend them less. Chris Edwards