As with many other reviews on here, we ordered a sofa bed 9th October and were told it would be delivered within 8 weeks; when we phoned two weeks back we were told it would be another two weeks but we have not heard anything. I phoned today only to be told it would not be until the New Year; I have cancelled and asked for a refund (£1200.00). I was told it was due to shortage of materials due to the NHS taking priority; so disappointing as I wanted to buy British from a small company.
The worst thing about the whole situation is that they took my money straight away and have now left me with no time to try and get a sofa bed before Christmas. If only they had come clean earlier and told the truth I may have had time to find an alternative.
When I asked to speak to a Manager I was told I may get a call back in 72 hours!!!!
4 years ago
Willow & Hall has a
4.7
average rating
from
2,695
reviews