Order No. 103029335I have purchased, sofas, divans, armchairs, headboards & footstools from this company over the last 24 months but I will NEVER buy another item from them. Their lovely website is the absolute opposite of their disgusting, slack & unapologetic so-called 'customer-service'. We all know about Covid, my own business closed for 9/12 months of 2020. Nonetheless, as a business, communicating with people who pay & have paid you is the job, when you can't fulfil the orders. I bought a divan, simple paid for in September 2020. Mid-January 2021, I have not received one communication from Willow & Hall to say we won't be delivering in the promised, pre-Christmas, 10-week time frame we splattered all over our website. I have contacted the company three times to ask when I might receive my bed base, not once have they told me the truth when I ask. Material not available, sick people in the workshop, workshop on holiday etc. Honesty, accountability & responsiveness are better received than their replies to my emails written in poor English, which take no accountability for anything, suggesting I'm unreasonable for wanting information after spending another £700 with them. If I could get the base elsewhere I would – Loaf for example, whose customer service is exemplary, personable & decent. Never again – nice website, cheap, shoddy company.