Scott Boocock
I ordered a sofa 18 weeks ago, paid £3,500 in full and was quoted 6-8 weeks delivery, in time for Christmas. I have had to continually chase them for an update via email as they don’t answer the phone. Have been told they have a shortage of materials due to them being used in NHS PPE and that they are short staffed due to Covid. They promised a delayed delivery of January but with a few days to go it’s looks likely they will delay again. They are still taking orders on their website, quoting 10-12 weeks delivery, in full knowledge they cannot deliver them. I have emailed them and given them 48 hours to respond or I’m instructing solicitors to sue them for £3,500 plus compensation and cost. Companies like this give small businesses a bad name and dissuade people from going anywhere other than the large companies. It’s a shame. Anyone tempted by their website to order anything should look elsewhere or face disappointment and time lost chasing their order. You will be met with indifference. Update: I have now finally received my sofa and am underwhelmed to day the least. I am still missing £180 worth of cushions and the delivery company had no record of me paying to have my old sofa taken away. As usual W&H are unresponsive and showing their utter contempt for their customers. I see they are now putting up 5 star reviews to counter all the genuine 1 star reviews from ACTUAL customers. How the directors of this business can sleep at night is beyond me. I REITERATE AGAIN - DO NOT BUY ANYTHING FROM THESE CHARLATANS
2 months ago
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Willow & Hall has a 4.78 average rating from 2,533 reviews

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