No delivery after 4 months (lead time give was 10-12 weeks). Even worse though is no update from them, even after me trying several times. The customer service is appalling, they keep asking for time, saying the workshop can only be emailed and management is extremely busy so cannot address my request for an update.
It is unacceptable that after over a week they cannot tell me what is happening to my order.
I cannot express my disappointment and anger over how I am being treated and am looking at my legal rights to recover my money.
4 years ago
Willow & Hall has a
4.7
average rating
from
2,695
reviews
