Alex
Do NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY. I ordered a sofa six months ago, and at the time spent a long time on the phone with a sales rep checking measurements to make sure it would fit upstairs. The sofa was due for delivery in February this year (ordered November 2020). The deadline came and went with no communication from the company, and after chasing several times I was told it was delayed due to Covid, which I accepted. I was promised delivery in March, which again came and went with no communication. Having chased again and again, I was told April. It arrived and did not fit despite their assurances, and had to be sent back. I then had to chase to arrange a refund, which I was offered with no issues because it is so obviously a huge mess up on their side. However, I was told it would take max 14 days to get my money (nearly £2,000) back, and promised they would expedite this because of the problems I have had. 15 days later I had to chase again for my refund, and while they have now confirmed it has been issued, they only just advised it might take another 10 days to appear in my account. Its utterly unacceptable to take that much money from someone for 6 months with no goods ever received, and then to not action it as a matter of extreme urgency. I have been told there is just "nothing they can do". The only excuse they will give you by the way, is that "we are a small team." So, don't order from this company unless you want to spend several hours on the phone chasing them, don't mind waiting 10 days in between hearing from customer services, be £2000 poorer, and still have no product.
2 weeks ago
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Willow & Hall has a 4.78 average rating from 2,534 reviews

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Alice, Customer Support

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