Horrendous experience, still waiting for refund. Bought this sofa in October - now May still no refund. They cannot honour the orders that they take and the teams within this business have no clue what other teams are doing. We eventually got our sofa after spending much time chasing them up in March but the delivery did not arrive on the intended day and I watched the tracking go right past our address because 'they hadn't been given the right phone number'. When we finally got the sofa the fabric had several holes and is clearly very thin cheap fabric. When I reported this they told me I would have to wait for another 3 months - JULY. I had to call them twice to obtain a refund and I'm still waiting 21 days later for a refund. DO NOT ORDER FROM THEM, nobody needs this kind of hassle. During this time I have ordered from another company and they've been excellent so it is possible.