There are pages and pages of 1 stars, how come this company still has 4.76???, this is misleading. I wouldn't say it is a scam but, they don't deliver. Great web page, great process to get you to buy something, but at the time of delivery is where they fail horribly. Could be COVID, I don't know, but 24 weeks for a delivery when they said it was going to be 10 to 12 is unacceptable. I was also very badly managed as a concerned customer. They send clearly pre written apologies by email, but it was reactive to me asking about the delivery. Maybe if they were honest about the issue, well in advance I would have accepted the delay, but no, I was completely blind of what was happening, I was just being given a new delivery date every time, that was never met. I understand the unprecedented circumstances, but just tell me you can't deliver, we can work together towards a solution. I can plan ahead. But no, you kept on lying. I would not recommend them just because of this.
3 years ago
Willow & Hall has a
4.7
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