My contact with this company was fine, and my sofa bed was delivered within the time period they had promised. However the delivery was not as straightforward! I had ensured that the sofa would fit through my front door as it is a tight corner, but the delivery guys could not at first get it through this space. However after about 30 minutes and some thought they removed the protective plastic covering ( with agreement from me) so they could slide the sofa in. Once installed they then advised if I was moving out that I could unbolt one of the arms so it would slip out easily. My question was if they knew this why didn't they do that in the first place!?!