Been trying to refrain from writing a bad review for a small business but my experience with Willow & Hall has been appalling. It began with the company billing me for someone else's order (and sharing personal details!) which still has not been taken off my account despite me calling them. My actual order was then delayed by over 2 months for which they offered me a small compensation in their defence but it took an inordinate amount of time to reach them over the phone. Finally, their "hassle free" returns policy is anything but hassle free. I have been waiting over 3 weeks for somebody to pick up the return and am told that I need to wait indefinitely. I am also told that I will have to continue to make the interest free credit payments until they can pick it up as they have no way of stopping that. While I understand that there must be challenges of running a business in this environment, I have found the overall experience shocking and frankly unacceptable.